The Customer Support Desk accepts technical questions and advance consultation for repair from customers who are using or considering using our products, as well as inquiries about our website and requests for information materials.

+81-48-571-2151

【Reception Hours:】8:00-17:00(weekdays only)

The Customer Support Desk accepts technical questions and advance consultation for repair from customers who are using or considering using our products, as well as inquiries about our website and requests for information materials.

048-571-2151

【Reception Hours:】8:00-17:00(weekdays only)

FAQ

Frequently Asked Questions

Who do I contact for machine repairs?

Please contact our head office sales office with the details of the malfunction, such as the specific location of the malfunction and under what conditions it occurred, or fill in the required information using the e-mail form and send it to us.

How do I order parts and supplies?

Please contact our head office sales office with the name, model, and preferred delivery date of the parts to be ordered. We will reply to the contact person at your company with the ordered delivery date.

Can I modify or change the specifications of an existing machine or plant?

First, please contact our sales office to discuss how you would like to change your machine. We will send a sales representative familiar with the machine and product to visit you. We will then provide you with the details of your request.

We are considering adding a line for a factory expansion or new factory construction, can you consult with us?

Our sales representative will visit you. Our knowledgeable and experienced sales, design, and manufacturing staff will make the most appropriate proposal after listening to your consultation.